It is not possible to cancel an order and request a refund.A code that has already been sent cannot be exchanged or cancelled. The right of withdrawal does not apply.Our digital codes are all unique and can only be sent once. Once a code has been sold, it cannot be resold.

When you place an order, we will give you the payment methods that are accepted in that country.We will only show you the available payment methods for the amount you have selected.

When you purchase a code via vouchereasy.com, you may see one of the following names on your bank statement:Voucher Easy LLC, Voucher Easy Inc.

All information you provide us when you confirm your payment is secure. We do not have access to your financial and banking details.Our website is encrypted with an https certificate and uses a 256-bit SSL connection. This ensures a safe environment for your payments.Read more about this in our Privacy Policy

We do not provide invoices.When you place an order, you instantly receive a confirmation email or SMS, you will find all the details of your order in that email. You can find the essential details about your order in the order confirmation email.if didnt recieve order confirmation, Please let us know, so we can send it to you again.

Sometimes we encounter some irregularities related to the payment method that is used. If this is the case we check the order to prevent fraud and ensure the security of our customers.

You don’t have to do anything. We just need some time to verify your payment. You will receive your code after your payment is verified. This is usually within 1 working day. If we can’t verify your payment we will contact you for further instructions.We thank you for your understanding of this security procedure.

To ensure our customers have a safe online shopping experience, we have a highly robust security system in place.In some instances, online payments do not meet the safety requirements of this system. When this happens, we immediately cancel the transaction. This means you have not been charged.

What should I do?
If your payment was declined for security reasons, the best thing you can do is wait 24 hours and use a different payment method. Please be aware that if you try again immediately, even when using a different payment method, our security systems may trigger another time, leading to more rejections.

Can customer service help?
We fully understand the inconvenience that this may cause. Unfortunately in cases where a transaction has been cancelled for security reasons, vouchereasy.com cannot influence this safety measure. We advise you to wait 24 hours and use a different payment method to attempt to complete your transaction.

But it looks like I've still been charged?
In some cases when a transaction has been cancelled for security reasons your payment provider may reserve the amount on our account. This means that the funds were not transferred to vouchereasy.com. It may take your payment provider a few working days to release these funds back into your account. For further information and support, we advise speaking directly to your payment provider.

f a payment fails, we automatically cancel the payment and the money will remain on your account. On your bank statement, it might say your payment is still in reservation. This means that your bank has to process the cancellation. Until they have, the amount is reserved on your account and still remains yours. However, you can't spend it until the release. Banks can take up to a maximum of 7 days to release the reservation.

After 7 days, if your bank still not release you can use the failed payment confirmation email that we sent to you, to show your bank and ask for an immediate release.

If you don't have this email, please contact us.

The service fee is a percentage of the total order amount. This fee covers the cost of secure transactions, product development,tax and 24/7 customer service.Each product comes with a different service fee. These fees are visible when you confirm your order.

Only your payment provider knows the reason for this refusal. The decision to cancel the transaction is theirs.Please note that this means the payment was not successful, and we haven't deducted any amounts from your bank account.To complete your purchase, we advise you to contact your payment provider to understand the reason for the refusal, or you can try paying with a different payment method.

Occasionally payments are not accepted. Please use a different payment method or try to order from another browser/device. Also try to delete your cookies.

If your bank statement says your payment is still in reservation, this means that your bank still has to process the cancellation. Until they have the amount will still appear as blocked.After a failed payment we automatically cancel the payment and the money will remain on your account. However, the speed at which your bank releases the money depends on your bank. We don't have any influence on this process.If the reservation hasn’t been released within 5 working days, we suggest that you contact your bank or credit card provider.